Terms and conditions of sale

Payment methods

Our website has a secure payment processing system with an SSL certificate and the integration of secure payment platforms such as PayPal and Stripe, so that we never have access to your credit or debit card details.

We accept the following forms of payment:

Credit or debit card

Payment by any of the most common cards (Visa, Mastercard, American Express) through the secure payment platform Stripe.

PayPal

PayPal is an online payment service that allows you to pay in a safe, swift and simple manner. Your bank or card details are only stored on PayPal, which makes PayPal payments even more secure.

PayPal also allows you to pay by card quickly and simply without having to create an account and at no additional cost.

Shipping

Our shipments are prepared by hand one by one.

Costs and delivery times may vary depending on the shipping zone. During the checkout process, once you have entered your country and shipping zone, the price and delivery time will be indicated.

Please note that delivery times are approximate, as per the indications of carriers, and some shipments may take longer or even arrive earlier than expected. We therefore cannot accept any liability for possible delays in shipments.

We work with different carriers, the most common being TNT, UPS, DHL, Seur and Zeleris. Once you have placed your order, we will inform you of the assigned carrier and your shipment’s tracking number so that you can track your package at all times via the carrier’s website.

Returns and refund policy

You have 14 days to request to return a product. If the product has been lost or damaged during transport, or if there has been a printing error, we will replace it with a new product of the same characteristics. We are not responsible for customer errors when entering information during the purchase process, such as errors in the shipping address or changes to the configuration of custom maps.

If you notice one of these errors after paying for your order, please contact us as soon as possible so that we can make the relevant changes before your order is prepared and shipped.

We reserve the right to investigate requests for returns to ensure that these conditions are met.

Due to the customisation of products during the purchase process, no returns will be accepted for orders that do not meet the above conditions.

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